LONG DISTANCE RATES

Pulaski/White changes one rate per minute, anytime, anywhere in the Continental United States, with no monthly long distance charges. Our rate is 6.5 cents per minute. After the first minute, you are billed in 6-second increments.

Long distance services if provided to the following telephone exchanges: Burnettsville (826), Buffalo (278), Idaville (943), Kewanna (653), Monon (253), Monterey (542), Monticello (583), Royal Center (643), Star City (595), and Winamac (946).

DIRECTORY

The Pulaski/White directory includes residential listings for Buffalo, Star City, Winamac, Monticello and Idaville as well as business listings. Directories are delivered each year to your home and are also available at our office in Star City and at the Buffalo Country Market.

The directory is also available online.

FREE FEATURES

*67 CALLER ID BLOCKING

This feature allows you to block your telephone number from being displayed to the person you are calling. You can purchase a feature to utilize a similar feature for all calls, but this free feature allows you to block calls individually. Just dial * 6 7 before placing your call.

211 HELPLINE

Dial 2 1 1 for access to information and referral for health and human services, including information and referral to food pantries, emergency shelters, affordable child care, medical and health assistance, employment assistance, transportation, rent/mortgage & utility payment assistance, help during times of disasters and other services. 211 information and referral is free, confidential and available 24 hours a day.

611 PULASKI/WHITE

Just dial 6 1 1 from your Star City or Buffalo telephone (595 or 278 prefix) and you will be speaking to one of our customer service representatives.

711 RELAY INDIANA

Relay Indiana provides full telephone accessibility for people who are deaf, hard of hearing or speech impaired. Relay Indiana is available twenty-four hours a day, seven days a week.

There is no charge for the service. Funding for the relay program is provided by a surcharge on each telephone line in the State of Indiana. Local calls are provided free of charge. The charge for long distance calls will appear on your bill.

Dial 7 1 1 to get connected.

811 KNOW WHAT’S BELOW. CALL BEFORE YOU DIG.

In Indiana, you are required to call two working days before you dig. One easy phone call to 811 gets the approximate location of underground utility lines marked at no charge. 811 is the FCC designated national number that quickly and easily begins the process of getting underground lines marked as the first step in any digging project. Calling this number will reach all of the affected utilities.

Knowing where your lines are buried before each digging project helps protect you from injury, expense and penalties. The depth of utility lines vary and multiple utility lines may exist in the same area. Simple digging jobs can damage lines that can disrupt service to an entire neighborhood.

TOLL-FREE NUMBER

Make it easy for family and friends to call you from anywhere by getting a Toll Free Number. This service is provided at no charge; you pay only the long distance charge per call.

BLOCKING OPTIONS

If you want these blocking features, you need to request that they be added to your service, but they are provided at no charge.

• 900 Block blocks anyone from dialing a 1+900 number. These numbers are normally related to adult information and can be very costly.
• 3rd Number Block blocks anyone from placing an operator assistance call to another telephone number and having the long distance charges billed to your telephone number. Without this feature these calls can be made without your knowledge until you receive the bill.
• Collect Call Block blocks anyone from placing a collect call to your home. In order to accept a collect call that is coming from an institution (hospital, school, jail or prison), you must contact the institution, then remove your collect call blocking to accept this call.

DO-NOT-CALL REGISTRY

Indiana residents can register their home phone numbers on the state’s Do Not Call list at any time. The service is free and easy to use. You can register any residential phone number listed in your name to the privacy list twenty-four hours a day, seven days a week by calling 888.834.9969. You can also go to the website of the Indiana Attorney General to register online: www.in.gov/attorneygeneral. Once your phone number has been added to the list there is no need to re-register. However, you would need to update your registration if your phone number or address changes. You can remove your number from the list at any time.

Most telemarketers are forbidden from calling numbers on the state’s privacy list. There are four types of telephone solicitors who are exempt from this law and may continue to contact you. These include charitable organizations (whose calls are made by volunteers or employees), newspapers (whose employees make their telephone calls) and licensed insurance and real estate agents. Indiana law does not allow companies with existing business relationships to make calls to you unless you have provided your permission to do so.

Indiana citizens may also register with the National Do Not Call list. This service is also free. Your number remains on this list for only five years, and then you must renew. For more information visit http://www.donotcall.gov or call 888.382.1222. Please note that if you register on the state’s site, you do not need to register on the national site as well.

ADDITIONAL FEATURES

Any of the following features can be added to your service; small monthly fees will apply. With some exceptions (noted with an asterisk - * - beside the price), if you purchase one feature, additional features are available for $1.00.

ANONYMOUS CALL REJECTION

* $2.40

This feature allows you to reject any incoming calls that have a private number block.

• To use Anonymous Call Rejection, get a dial tone, dial * 7 7, then hang up.
• To deactivate Anonymous Call Rejection, get a dial tone, dial * 8 7, then hang up.

AUTOMATIC CALL BACK

* $2.40

This feature allows you to dial a code to have your telephone continuously attempt to redial a number you tried to call that was busy.

• To use Automatic Call Back, hang up from the call you attempted to make, get a dial tone, dial * 6 6, then hang up.
  
  • If the line is still busy, listen to the announcement, then hang up.
  • Your phone will check the number for up to 30 minutes. o When you receive a special ring that alerts you the line is available, lift the receiver and your call will be made automatically.
• To deactivate Automatic Call Back within the 30 minute time frame, get a dial tone, dial * 8 6, then hang up. While Automatic Call Back is activated, you can still make and receive other calls.

AUTOMATIC RECALL

* $2.40

This feature allows you to dial a code and have a call automatically returned to the last party who called or who attempted to call you.

• To use Automatic Recall, get a dial tone, then dial * 6 9.
  
  • Listen for the announcement that will tell you the telephone number of the party who called you last.
  • If you wish to return the call, dial 1, listen for ringing, and wait for the party to answer.
  • If you wish to return the call but the line is busy, listen for an announcement telling you the number is busy and hang up.
    
    • You will hear a distinctive ring when the line is free and your call will automatically be made when you lift the handset.
    • Repeated attempts to establish the call will occur for a 30-minute period.
  • To deactivate Automatic Recall during this 30-minute period, dial * 8 9, listen for a tone or announcements, then hang up.
• If you do not wish to return the call, simply hang up.

CALL FORWARD BUSY

$1.85

This feature allows you to forward incoming calls to another telephone number when your telephone line is busy.

• To use Call Forward Busy, get a dial tone, dial * 9 0, and dial the number that will receive your forwarded calls. When someone answers at that number, Call Forwarding Busy is put into effect.
  
  • If there is no answer or if the line is busy, hang up and repeat the previous steps.
  • If you do this within two minutes, you do not need to connect with anyone at the forwarded number. Instead, you will hear two beeps announcing your Call Forwarding Busy feature is working.
• To deactivate Call Forward Busy, get a dial tone, dial * 9 1, then hang up.

If the number receiving your forwarded calls is a long distance number, you will be charged for each toll.

If you wish to change the number receiving your calls, deactivate Call Forward Busy and reactivate the feature with the new number.

CALL FORWARD DON’T ANSWER

$1.85

This feature allows you to forward all incoming calls to another telephone number if you do not answer your telephone after a specified number of rings.

• To use Call Forward Don’t Answer, get a dial tone, dial * 9 2, dial the number of rings (2-9), then dial the number that will receive your calls. When someone answers at the forwarded number, Call Forward Don’t Answer is put into effect.
  
  • If there is no answer or if the line is busy, hang up and repeat the previous steps.
  • If you do this within two minutes, you do not need to connect with anyone at the forwarded number. Instead, you will hear two beeps announcing your Call Forward Don’t Answer feature is working.
• To deactivate Call Forward Busy, get a dial tone, dial * 9 3, then hang up.

If the number receiving your calls is a long distance number, you will be charged for each toll.

If you wish to change the number receiving your calls, deactivate Call Forward Busy and reactivate the feature with the new number.

CALL FORWARDING

$1.85

This feature allows you to forward all incoming calls to another telephone number so you will never miss a call.

• To use Call Forwarding, get a dial tone, dial 7 2 #, listen for a dial tone, then dial the number that will receive your calls. When someone answers at the forwarded number, Call Forwarding is put into effect.
  
  • If there is no answer or if the line is busy, hang up and repeat the previous steps.
  • If you do this within two minutes, you do not need to connect with anyone at the forwarded number. Instead, you will hear two beeps announcing your Call Forwarding feature is working.
• To deactivate Call Forwarding, get a dial tone, dial 7 3 #, listen for two beeps, then hang up. If the number receiving your calls is a long distance number, you will be charged for each toll. If you wish to change the number receiving your calls, deactivate Call Forwarding and reactivate the feature with the new number.

CALL WAITING

$1.85

This feature allows you to never miss an important call while you or a family member are already on the telephone. If you select this feature, you do not need to program your telephone. The feature will automatically work for you.

When you are on the telephone and another call comes in, a tone will alert you of a call waiting. You will hear this tone, but the person to whom you are speaking will not. A reminder tone will be heard in 10 seconds if the call waiting remains unanswered.

The caller who is waiting to be answered will not know you are speaking to someone else. That person will hear a normal ring tone and will be waiting for you to answer the telephone.

• To answer the second call, depress the switch-hook or receiver button for about one second to place the first call on hold. o You will automatically be connected to the second caller.
• To alternate between calls, depress the switch-hook or receiver button for about one second. o Each conversation is private and cannot be heard by the other caller.
• To terminate either call, simply hang up.
  • Your telephone will ring, and when you answer, you will be connected with the other caller.

If you have dial-up internet and you are using it, you may not know that a caller is trying to reach you, but that caller will continue to hear the telephone ringing as if your phone is not busy.

CANCEL CALL WAITING

$1.85

Since the Call Waiting feature is automatic, if you want to disengage it for a time, you must program in this feature. This feature allows important calls to go on without interruption.

• To use Cancel Call Waiting before calling (or before accessing dial-up internet), get a dial tone, dial * 7 0, then dial the number you wish to call.
• When you disconnect, Call Waiting is automatically reactivated.

CALL WAITING ID

* $1.25

This feature allows you to see who is calling while you are on another call.

• To use Call Waiting ID, your service must have Call Waiting and Caller ID features.
  • Purchase a Caller ID box or a telephone with the Caller ID/Call Waiting feature.
  • When a tone alerts you to the caller who is waiting, follow the directions on the Caller ID device to view the name and number of the incoming caller without answering.

Calls that have blocked information will display as unknown or unavailable on the Caller ID equipment.

CALLER ID NAME & NUMBER

* $5.50

This feature allows you to know who is calling by displaying the name of the caller and the telephone number.

• To use Caller ID Name & Number, purchase a Caller ID box or telephone with the Caller ID feature.
  • Follow the instructions on retrieving caller information.

Calls that have blocked information will display as unknown or unavailable on the Caller ID equipment.

CALLER ID NUMBER

*  $3.50

This feature allows you to know who is calling by displaying the telephone number.

• To use Caller ID Number, purchase a Caller ID box or telephone with the Caller ID feature. o
  • Follow the instructions on retrieving caller information.

Calls that have blocked information will display as unknown or unavailable on the Caller ID equipment.

CALLER ID BLOCKING

* $1.25

This feature blocks your telephone number from being displayed to the person you are calling. If you select this feature, you do not need to program your telephone. The feature will automatically work for you on every call, unless you choose to disable it for particular calls.

• To use Caller ID Blocking, place the call as normal and your number will not be displayed on any caller ID equipment.
• To deactivate Caller ID Blocking for individual calls, get a dial tone, dial * 8 2, then dial the number you are calling.
  • After completing the call, Caller ID Blocking will automatically resume.

DIRECTORY NUMBER HUNT

$1.00 per line

This feature allows you to roll an incoming call from a line you are using to another line. If you select this feature, you do not need to program your telephone. The feature will automatically work for you on every call. You may choose multiple lines to receive the rollover calls. You need to tell the Pulaski/White office which numbers to include for this feature.

DISTINCTIVE RING

* $3.50

This service could apply to any family member, to a business or to a fax machine. It allows you to have two numbers on one line with a distinctive ring on each.

• To use Distinctive Ring, wait until the full ringing pattern is complete before answering your telephone, so you will know which telephone number was dialed.
  • The main telephone number will have one long ring, your normal ringing pattern.
  • The secondary telephone number will have two short rings.
  • A fax machine with a distinctive ring feature will detect the different ring tone and accept a fax.

SIMULTANEOUS RING

$1.85

This feature allows you to designate up to four additional telephone numbers that will ring when the main number is called.

• To use Simultaneous Ring, get a dial tone, then dial * 5 5.
  • The system announces whether this feature is on or off.
  • Follow the voice instructions.
  • To repeat system instructions, dial 0.
  • You can do all of the following with one call to * 5 5, or you can do the following things one at a time.
    • To turn Simultaneous Ring on or off, dial 3.
    • To add a phone number, dial #. Follow the voice instructions.
      • Dial the phone number you wish to add as you would from the main number (including 9- or 1- and area code if needed).
      • Dial # again and hang up.
    • To remove a phone number, when in the * 5 5 feature, listen to and follow the voice instructions. •
      • Dial the number you wish to remove.
      • Dial *.
      • The system will repeat the number you entered. If the number is correct, press 1, then hang up.

SPEED CALLING 8 OR 30

Speed Calling 8 $1.85

Speed Calling 30 * $3.25

This feature allows you to call those frequently called numbers by dialing a one or two-digit code.

• To program speed calling 8 or 30, get a dial tone, then dial 7 4 for Speed Calling 8 or dial 7 5 for Speed Calling 30.
  • Again, listen for the dial tone.
  • For Speed Calling 8, dial one of the one-digit access code numbers (2-9). For Speed Calling 30, dial one of the two-digit access codes (20-49). Dial the number you wish to program. (For long distance entries, dial 1 and the area code before the number.)
  • Press #.
  • Listen for the confirmation tone to indicate your Speed Calling number is established.
  • Repeat this process for each number you wish to program, assigning each a different code number.
• To use Speed Calling 8 or 30, get a dial tone, dial the appropriate one- or two-digit access code, then press #.
• When changing your Speed Calling list, the new number automatically cancels out the corresponding existing number.

THREE-WAY CALLING

$1.85

This feature allows you to turn an everyday two-way telephone call into a three-way conversation.

• To use three-way calling, place your existing call on hold by depressing the switch-hook or receiver button for one second.
  • Dial the third party.
  • When the third party answers, you may talk privately before completing the three-way connection.
  • While keeping the third party on the line, depress the switch-hook or receiver button for a second to add the holding party. Your three-way call is now in effect.
• If the call to the third party is not completed, depress the switch-hook or receiver button twice to get back to your first call.
• To disconnect the third party while the three of you are still connected, depress the switch-hook or receiver button for about one second. You will now have only your original party on the line.
• To disconnect completely, simply hang up.
• If either of the two parties hangs up, you can continue to talk to the party remaining.

WARM LINE

$1.85

This feature allows you a way to ensure the safety of your loved ones in emergency situations.

• To use your Warm Line, make arrangements with a friend or relative to be your Warm Line contact. Then provide your Pulaski/White representative with your Warm Line telephone number and we will make the necessary connections in our central office.
• Simply take your telephone receiver off-hook. After 30 seconds, the pre-designated number is automatically dialed. When your Warm Line contact answers, you will be able to communicate over the telephone.
  • If you cannot communicate, your Warm Line contact will know you need assistance.
• The Warm Line feature will not interfere with regularly dialed calls as long as calls are dialed within the 30-second time interval. After you hang up, you will have regular service again.
• Test your Warm Line feature regularly to remind your contact of your Warm Line arrangement.

PACKAGE PLANS

Package A: Call Waiting, Call Forwarding & Speed Calling 8. $3.50

Package B: Call Waiting, Three-Way Calling, Cancel Call Waiting & Distinctive Ring. $5.50

Package C: Caller ID Name & Number, Speed Calling 30, Automatic Call Back & Anonymous Call Rejection. $10.50

Package D: Automatic Recall, Automatic Call Back & Anonymous Call Rejection. $5.00

Package E: Call Waiting, Caller ID Number & Automatic Call Back. $6.00

Package F: Caller ID Name & Number, Three-Way Calling & Speed Calling 8. $7.00

Package G: Call Waiting, Caller ID Name & Number, Automatic Recall. Three-Way Calling, Call Forwarding, Speed Calling 30, Cancel Call Waiting, Automatic Call Back & Anonymous Call Rejection. $18.00

Package H: Caller ID Name & Number, Call Waiting & Call Waiting ID. $7.50

Package I: Caller ID Name & Number, Call Waiting, Call Waiting ID, Call Forward Busy & Cancel Call Waiting. $10.00

OTHER SERVICES TO CONSIDER

411 DIRECTORY ASSISTANCE

Just dial 4 1 1, whether it is a local or long distance number. There is a charge of $0.45 for each local number and $0.70 for each long distance number.

If at any time you need the services of an operator to place or complete a call, dial “0”. The charge for this is an additional $0.10 per minute.

For the telephone numbers of those businesses and individuals who have “800” numbers, dial 800.555.1212. There is a nominal charge for each call.

CALLING CARD

You may obtain a Pulaski-White Calling Card for your convenience. Use the card anywhere in the Continental United States for $0.20 per minute excluding surcharges.

CUSTOMER ORIGINATED TRACE

This feature allows you to have a harassing or nuisance call tracked.

To use Customer Originated Trace, while you are still on the phone with the caller, depress the switch-hook or receiver button and release quickly. Listen for a special dial tone. (Or, if you have already hung up, just pick up the receiver again and listen for a normal dial tone.)

Dial * 5 7. Listen for a confirmation announcement that the last call has been traced. Hang up.

The number you traced will be recorded at Pulaski/White. Contact the County Sheriff’s office to follow up on this matter and press charges.

There is a $10.00 charge each time this feature is used.

DOUBLE LISTED TELEPHONE NUMBER

For $1.00 per month, you can have your telephone listed under two names in the Pulaski/White directory.

INSIDE WIRE MAINTENANCE PLAN

For pennies a day ($2.00 per month), this plan covers repair of any station wire and/or jacks with no additional charge for materials or labor. A 30-day grace period applies upon sign-up. If you do not subscribe to Inside Wire Maintenance, you will be charged for service calls, both labor and materials.

LIFELINE AND LINK-UP

Indiana offers two low income assistance programs. To be eligible, you must meet the low-income eligibility criteria established by the Indiana Utility Regulatory Commission (IURC) and live within the Pulaski/White service area.

Lifeline Assistance reduces an eligible customer’s monthly Federal Subscriber Line Charge and rates for local service.

Link-Up Assistance provides a credit for service connection charges. This credit is only available on the installation of a single residential access line at the principal residence of the eligible customer.

Service and installation fees will apply. Contact 888.830.6425 for more details and to sign up for these services.

UNLISTED TELEPHONE NUMBER

For $1.00 per month, you can keep your telephone number from being given out through directory assistance, and you can keep it out of the printed telephone directory.

VACATION / WINTER RATE

This feature is available to assure your number is held for you during extended periods of absence. Local access rates are reduced to $9.00 per month; end user charges and miscellaneous rates are half-priced. A $15.00 service order fee is charged upon return to regular service. The maximum period of time this feature can be used is six (6) months within a 12-month period.

VANITY (SPECIFIC) NUMBERS

For $25.00, we wll research the availability of specific numbers. Activitation is another $25.00.